Privacy Policy

Welcome to EthnoNexus a next-generation digital ecosystem that powers event discovery, ticketing, vendor services, cultural experiences, and community engagement across Nigeria and Africa.

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.

By accessing or using the EthnoNexus website or platform, you agree to the practices described in this Policy.

1. Who We Are

EthnoNexus Ltd
A technology and cultural-innovation company committed to delivering secure, seamless event solutions across Africa.

If you have questions about this Policy or want to exercise your rights, contact us at:
Email: support@ethnonexus.com
Address: 35 Simpson Street, Lagos Island, Lagos, Nigeria

2. What Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

  • Account/Profile Details: Name, email address, phone number, password.

  • Vendor Registration Data: Business name, contact person, category, services, pricing, bank/payment details, uploaded documents (e.g., ID, CAC papers).

  • Organizer Information: Event details, venue, pricing, ticket categories, contracts.

  • Payment Information: Provided through our secure payment partners (e.g., Paystack/Flutterwave). We do not store full card or account numbers.

  • Content You Share: Reviews, comments, messages, uploads.

B. Information Automatically Collected

  • Device information (mobile, browser type, operating system)

  • IP address and approximate location

  • Log data (pages visited, time spent, referring site)

  • Cookies and tracking technologies

  • Usage analytics for improving performance and security

C. Information From Third Parties

We may receive information from:

  • Payment gateways for transaction status

  • Verification partners (e.g., identity checks)

  • Social login providers (Google, Apple, Facebook)

  • Event organizers and vendors using our platform

3. How We Use Your Information

We use your data to:

A. Operate & Improve the Platform

  • Create and manage user accounts

  • Process ticket purchases, vendor applications, event creations

  • Facilitate payments, refunds, and settlements

  • Provide customer support

B. Ensure Safety & Compliance

  • Verify user and vendor identities (KYC)

  • Monitor and prevent fraud or misuse

  • Comply with NDPR, GDPR, and local regulations

C. Personalize Your Experience

  • Recommend events, vendors, and content

  • Provide tailored notifications and updates

  • Enable location-based services (e.g., “Find booths near you”)

D. Marketing & Communications

  • Send updates about events, features, promotions (with your consent)

  • Show relevant ads and sponsored content

  • Conduct surveys and feedback assessments

4. Legal Bases for Processing

Where required (e.g., EU users), we process data on the following bases:

  • Consent (marketing, cookies, optional features)

  • Contract performance (ticketing, vendor services)

  • Legitimate interests (platform improvement, fraud prevention)

  • Legal obligation (tax, regulatory, anti-fraud reporting)

5. How We Share Your Information

We do not sell your data. We may share information with:

A. Trusted Third-Party Service Providers

  • Payment processors

  • Identity verification providers

  • Cloud hosting and data storage partners

  • Analytics and security tools

B. Event Organizers & Vendors

When you buy a ticket, register for an event, or engage a vendor, relevant information is shared to complete the service.

C. Legal & Regulatory Authorities

Only when required by law, to protect rights, or investigate fraud or safety risks.

6. International Data Transfers

Some of our partners may operate outside Nigeria. In such cases, we ensure:

  • Adequate safeguards

  • Contractual protection clauses

  • Compliance with NDPR, GDPR, and relevant data laws

7. How We Protect Your Information

We use:

  • Encryption (HTTPS/TLS)

  • Secure database and cloud infrastructure

  • Access control and authentication

  • Continuous monitoring and audit logs

  • Regular vulnerability assessments

While we work hard to protect your data, no system is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (“Right to be forgotten”)

  • Withdraw consent

  • Restrict processing

  • Object to marketing

  • Request data portability

To exercise your rights, email us at: [Insert Email]

9. Cookies & Tracking

EthnoNexus uses cookies to:

  • Improve performance

  • Save preferences

  • Enable secure login

  • Track analytics

You can modify cookie settings in your browser.

A detailed Cookie Policy can be provided separately if needed.

10. Data Retention

We retain data only as long as necessary for:

  • Legal compliance

  • Meeting contractual obligations

  • Resolving disputes

  • Security and fraud prevention

You may request deletion at any time.

11. Children’s Privacy

EthnoNexus is not intended for children under 13.
We do not knowingly collect data from minors without parental consent.

12. Third-Party Links

Our platform may include links to third-party websites.
We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically.
Changes take effect when posted.
If material changes occur, we will notify you via website or app.

14. Contact Us

For questions or concerns:

EthnoNexus Ltd
Email: support@ethnonexus.com
Address: 35 Simpson Street, Lagos Island, Lagos, Nigeria.